Portal
31 articles
How to Setup a DPA Loan with a Subordinate (2nd lien) Loan on the Application in Runway
QUICK STEPS TO SUBMIT - LENDER DISCLOSEDHow to Submit your Loan in the Portal - Lender Disclosed
DU HMDA/HOEPA Error - Loan Status InvalidTroubleshooting error message received when running or reissuing Credit/AUS - DU "HMDA/HOEPA LoanStatusIndicator - Invalid Value/Data Type"
How to make sure Rental Income is Accepted In DU (AUS)Troubleshooting DU/AUS to accept RENTAL INCOME for a Purchased/Financed Property or REO Property
DU / Credit Error #130705Troubleshooting Error Message #130705 To Get a DU Approve / Eligible When Running Credit / AUS
How to Navigate Your Active PipelineHow to Navigate Your Active Pipeline
Credit Plus DU AUS Error Message "ADS Credit Plus Not Recognized"Troubleshooting the error message Credit Plus DU AUS Error Message "ADS Credit Plus Not Recognized"
What Are the Fees that Are Included in the APR? What Are Fees that are Not Included in APR?What Fees are Included in the APR? What Fees are Not Included in the APR?
VA -Married status DU errorTroubleshooting Credit DU Error Message married status on VA loans
Uploading Conditions for Underwriting (UW) ReviewHow to Upload Conditions for UW Review in the Portal
Error Message When Importing or Updating the Loan PackageTroubleshooting Not Able to Import or Update the Following Loan Package in the Lounge
State License Identifier Non-NumberTroubleshooting DU Error Message: State License Identifier Non-Number Non-Numeric
Can You Run DU on a TBD Address?Yes, you can run DU on a TBD Address for Pre-Qualification purposes
ITIN or Foreign National CitizenshipTroubleshooting how to register loan program as ITIN or Foreign National as the Citizenship in the Pricer tab
How to Change LTV/CLTV in the PortalTroubleshooting how to change the LTV/CLTV in the portal
Pricer: Borrower Paid Pricing Lock Keeps Reverting to a Different AmountTroubleshooting Borrower Paid Pricing Error when Lock Request Reverts to a Different Amount
Loan Action ButtonsHow to Get to Your Loan and Close them Faster with our Loan Action Buttons
Error message shows 'Loan In Use'Troubleshooting "Loan In Use" Error Message When Attempting to Make Changes
How to Share your Screen During a CallTroubleshooting how to share screen during a call with our dedicated portal support team
How to Download Documents from the PortalDownloading Documents from the Portal (For Example, Initial Disclosures, Borrower Authorization, FHA Case Assignment, or the Appraisal)
Save Time (Setup): Enter your Credit Credentials
Fannie DU Error TDS 123320 - TFM Validation failedHow to clear Fannie DU Error Code - TDS 123320 - TFM Validation failed
Filter Your Loans by StatusHow to filter loans in the Pipeline Based on Status
DU Error: Liability - Collections Judgements Not Supported Error CodeHow to clear Credit DU Error: Liability - Collections Judgements Not Supported Error Code
Frozen Credit: Error Messages: 9033 This case cannot be underwritten because one or more credit reports have been frozen by the consumer at one or more of the national credit repositories.How to clear Frozen Credit Error Message: 9033
MIP Amount Showing as FinancedHow to Remove the MIP Amount Showing as Financed
MFA (Multi-Factor Authentication) Process for the PortalMFA (Multi-Factor Authentication) Process for the Portal
Closed End Seconds PricingHow to make sure it is submitted and priced correctly in the portal
How to Unarchive a Loan in the PortalHow to Unarchive a Loan in the Portal
How to Upload Document(s) to Each Condition in the Lounge PortalHow to Upload Document(s) to each Condition in the Lounge Portal
Runway New User GuideA comprehensive new user guide for Runway